Q
Are SoftLore pieces handmade?
A
Yes. SoftLore pieces are handmade, hand-finished, small-batch, or artist-collaborative collectibles. Some are original designs and some are fan-art inspired handmade works for collectors.
SoftLore help desk
FAQ
Short answers for collectors: handmade details, Etsy trust proof, international shipping, first-order gifts, and how to reach the studio before you place an order.
Q
Is this the same studio as your Etsy shop?
A
Yes. SoftLore also sells on Etsy under softloreshop. The public Etsy shop shows a 5.0 rating, 14 public reviews, and 38 sales history, which helps collectors trust the independent store.
Q
Why buy from the independent shop?
A
The independent shop gives collectors direct studio access, email drop notes, and a small random handmade accessory with first independent-shop orders when materials are available.
Q
Can I combine pins, kits, and dolls?
A
Yes. Many collectors combine smaller items with larger pieces in one parcel. Shipping is calculated at checkout, and free shipping is available for qualifying orders over $200 where supported.
Q
Where do orders ship from?
A
Orders ship from our China studio or partner studio. Ready-to-ship pieces usually need 3-7 business days before dispatch. Made-to-order, OOAK, or pre-order pieces may take longer.
Q
Will I pay customs or VAT?
A
International duties, VAT, import taxes, brokerage fees, or destination-country charges are the buyer's responsibility unless checkout clearly states otherwise.
Q
Do you accept returns?
A
Please contact us within 7 days of delivery if an item arrives damaged, incorrect, or materially different from the product page. Limited and handmade pieces are reviewed case by case.
Q
How do I hear about new drops?
A
Join the email list or follow @softlore.shop on Instagram for drop notes, studio updates, and collector announcements.
Still choosing?
Send us the product link, screenshot, or order question. We can help with handmade details, shipping, and combining items.