Contact within 7 days
If your order arrives damaged, incorrect, or materially different from the product page, contact us within 7 days of delivery.
Limited pieces, careful support
Returns & Issues
SoftLore sells handmade, limited, and collectible objects. Because many pieces are one-of-a-kind or small-batch, returns are reviewed case by case.
Send clear photos
Please include your order number plus photos of the item, packaging, and shipping label so we can understand what happened.
We review the case
Because handmade objects vary, we review each issue individually and choose a practical solution when the issue is confirmed.
Handmade variation
Small differences in texture, paint, pose, expression, or finish are expected for handmade and hand-finished objects. These are usually not defects.
Need help quickly?
WhatsApp is the fastest way to ask about an order issue. Send your order number and photos if available.
Message SoftLore